Northpup
★ Support

How can we help?

Everything you need to get the most out of your pup's first year — and a real human on the other end.

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Stuck, confused, or found a bug? We answer every email.

★ Email support
Getting started
Do I need an account to use Northpup?

No. Northpup works the moment you open it — no sign-up, no login, no email required. You set up your pup's profile (name, breed, birthdate) and your personalized first-year map appears right away.

What does the free version include?

Quite a lot: your personalized first-year map, the daily "one thing to do today," basic weight and vaccine logging, and one full growth-curve reveal so you can see the magic before deciding on Pro.

My dog is already a few months old — is it too late?

Not at all. Northpup builds the map from your pup's exact age, so it picks up wherever you are in the first year and shows what's ahead. The earlier you start the more you'll get, but it's genuinely useful at any point in year one.

What if I don't know my dog's exact breed?

Choose the closest match or a mixed-breed option. Growth ranges and coaching adapt to what you pick; you can update the breed later in the pup's profile and the map recalculates.

The daily plan & map
How is the daily task chosen?

It's keyed to your pup's breed traits and their exact age-stage — so a 9-week-old gets crate-nap and early-socialization steps, while a 5-month-old gets adolescence and impulse-control work. It's a real plan for your dog, not a generic checklist.

What is the "first-year map"?

It's your whole year plotted as a star route — vaccinations, the socialization window, teething, vet checkpoints and milestones, in order. As your pup hits each one, another star in the Great Dog constellation lights up.

What happens if I miss a day?

Nothing bad. Northpup never punishes you — there are no broken streaks and no disappointed faces. You just pick up with today's step whenever you open the app.

Health & growth tracking
How does the growth reveal work?

Log your pup's weight and Northpup plots their curve against the typical range for their breed, with a plain-language read like "right on course." It's the reassurance you've been searching for — in one glance.

Are the growth ranges medical advice?

No. Growth ranges are shown as a typical range for the breed — helpful context to spot if something looks off, not a diagnosis. Always consult your veterinarian for health decisions.

Can I track vaccines and get reminders?

Yes. Log shots, weight and milestones on one timeline, and Northpup schedules a gentle local reminder before anything's due (full health tracking with reminders is a Pro feature).

Is my pup's data backed up if I get a new phone?

Northpup stores records on your device. If you have iCloud device backup enabled through Apple, your Northpup data is included in that encrypted backup and restores with your phone. There's no separate Northpup cloud account.

Subscription & privacy
How much is Northpup Pro?

$49.99/year (with a 7-day free trial) or $9.99/month. The yearly plan is the best value. You can start with the free features as long as you like.

How does the free trial work?

The yearly plan includes 7 days free. You won't be charged until the trial ends, and you can cancel anytime before then in Settings ▸ Apple ID ▸ Subscriptions with no charge.

How do I cancel or manage my subscription?

On your iPhone, open Settings ▸ tap your name ▸ Subscriptions ▸ Northpup, and manage or cancel there. Subscriptions are handled by Apple, so cancellation goes through your Apple ID.

I already paid — how do I restore Pro on a new device?

Open Northpup, go to Settings, and tap "Restore Purchases." As long as you're signed in with the same Apple ID, your Pro access comes right back.

What data does Northpup collect about me?

None. There's no account, no analytics, no ads, and nothing leaves your phone. See our Privacy Policy for the full detail.